Job Title: Customer Support Analyst

Location: Quincy, FL

Duration: long term

Job ID: 4CI -7278

Required Qualifications:

• Provide daily telephone and web-based support to healthcare organizations
• Deliver data upload training to ensure successful system functionality
• Troubleshoot EHR/EMR interface and data upload issues
• Collaborate with Field Trainers to resolve technical challenges
• Monitor and analyze system logs (PPU logs) for errors and performance issues
• Identify and resolve connectivity and data exchange problems
• Conduct remote training sessions for healthcare providers’ staff
• Create and maintain training materials and technical documentation
• Support onboarding and expansion of new data upload sites
• Communicate with clients to resolve delinquent or failed data uploads
• Track and report system performance, issues, and resolutions
• Coordinate with internal teams and stakeholders for issue resolution
• Maintain regular communication via emails, calls, and meetings

Qualifications:

Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.

40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to jobs@fourci.com or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070.

Disclaimer

• 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.