Job Title: Help Desk Analyst

Location: Franklin, TN /Remote

Duration: long term

Job ID: 4CI –7323

Required Qualifications:

• Handle incoming calls and user support requests professionally
• Log and manage incidents using ServiceNow or ticketing systems
• Troubleshoot basic technical issues and provide initial resolution
• Triage and escalate issues to appropriate support teams
• Ensure timely follow-up and closure of support tickets
• Deliver excellent customer service and maintain user satisfaction
• Work night shifts and weekend rotational schedules (CST hours)
• Handle high call volumes efficiently
• Utilize IVR and telephony systems for call handling (preferred)
• Maintain accurate documentation of issues and resolutions
• Follow standard service desk processes and best practices

Qualifications:

Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.

40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to jobs@fourci.com or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070.

Disclaimer

• 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.