Computer User Support Specialist / Help Desk-(4CI -7940)
Job Description
Job Title: Computer User Support Specialist / Help Desk
Location: Round rock, TX / Remote
Employer: 4Consulting, Inc.
Position Type: Full-time
Worksite: Remote within U.S.
Position Summary
4Consulting, Inc. is seeking a qualified Computer User Support Specialist / Help Desk to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
Provides first-level technical support, password resets, basic hardware/software troubleshooting, ticket creation, and user assistance under established procedures.
Minimum Qualifications
The position requires:
| Requirement | Internal Advertisement Language |
| Education | Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience. |
| Experience | 1+ years of experience in Enter and manage tickets in the JIRA ticketing system. |
| Technical Skills | Experience with JIRA |
| Business / Domain Skills | . |
| Communication | Ability to communicate with technical and business stakeholders. |
| Documentation | Ability to prepare project documentation, status updates, and deliverables. |
| Work Authorization | Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements. |
Preferred Qualifications
Entry level college graduate
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.