Customer Service Representatives-(4CI -8491)
Job Description
Job Title: Customer Service Representatives
Location: McKinney, TX
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Remote
Position Summary
4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
- Respond to inbound customer inquiries and provide accurate information regarding services, accounts, and program eligibility.
- Process customer requests, update account information, and maintain accurate records across multiple systems.
- Resolve customer concerns while ensuring compliance with quality, confidentiality, and service standards.
- Collaborate with internal teams to support customer needs and deliver exceptional service in a high-volume environment.
Minimum Qualifications
The position requires:
| Education | Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience. |
| Experience | 1–3 years of experience in customer service, call center operations, or phone-based customer support. |
| Technical Skills | Customer Relationship Management (CRM), Data Entry, Microsoft Office Suite, Call Center Systems, Account Management, Computer Applications, Documentation, Customer Support Tools |
| Business / Domain Skills | Customer Service, Communication, Problem Solving, Active Listening, Time Management, Conflict Resolution |
| Communication | Ability to communicate with technical and business stakeholders. |
| Documentation | Ability to prepare project documentation, status updates, and deliverables. |
| Work Authorization | Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements. |
Preferred Qualifications
- Experience in a call center or high-volume customer service environment.
- Ability to work independently in a remote environment while managing multiple systems simultaneously.
- Strong attention to detail, organizational skills, and customer-focused approach.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.