Job Title: Customer Success Services Specialist

Location: Remote

Duration: long term

Job ID: 4CI -7579

Required Qualifications:

• Engage with customers via phone and email to collect, analyze, and validate licensing and usage data
• Manage software licensing, agreements, and entitlements across enterprise environments
• Analyze data and generate reports aligned with client-defined playbooks
• Provide actionable insights on licensing, deployment, and compliance to drive ROI
• Support and manage complex agreement and product migrations, including SSO setup and asset transitions
• Act as a subject matter expert on Admin Consoles, licensing models, and SaaS environments
• Collaborate with Customer Success Managers, Sales teams, and stakeholders to drive adoption and retention
• Perform data analysis using Excel, Power BI, and other reporting tools
• Support IT Asset Management (ITAM) initiatives and educate stakeholders on best practices
• Ensure compliance with licensing agreements, security standards, and data policies
• Manage escalations and build strong relationships with enterprise clients

Qualifications:

Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.

40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to jobs@fourci.com or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070.

Disclaimer

• 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.