Job Title: Product Support Analyst

Location: Round Rock, TX

Duration: long term

Job ID: 4CI -7564

Required Qualifications:

• Provide customer support using Salesforce Service Cloud or similar CRM platforms
• Manage and update cases with accurate documentation and timely resolution
• Review and interpret case notes to deliver clear status updates and next steps
• Create high-quality case notes aligned with organizational standards
• Follow workflows, scripts, and compliance guidelines
• Communicate effectively with customers, including de-escalating sensitive situations
• Conduct desktop research to verify information and support case resolution
• Perform accurate data entry with strong attention to detail
• Handle multiple tasks, prioritize workload, and meet deadlines
• Apply sound judgment and problem-solving in customer interactions
• Explain policies, procedures, and program guidelines to customers
• Collaborate with team members to ensure consistent service delivery
• Adapt to dynamic situations and maintain professionalism under pressure

Qualifications:

Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.

40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to jobs@fourci.com or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070.

Disclaimer

• 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.